CBG Speaks

The Cool Blogdrive Guy (one of the two Blogdrive admin) speaks in responce to a member's complain in the forum. Read the complain first.

Blogdrive has tortured me enough. I've been a customer for one year and I'm actively looking for other options. This is the third unannounced outage and unresponded to help tickets in less than 2 weeks. Even when it's "working" it takes over an hour to make one post due to crashes. I've had the patience of a saint, hoping and praying. Yet, Blogdrive appears to be flatlining. I've simply had enough. I'm not going to waste my time even commenting much more. It's time to get serious and find a host that is ready for prime time and living in the real world. I feel foolish for even giving my business to this company. Maybe, instead of Yahoo buying Blogdrive, we should see if Toys R Us would be willing to take over. Or maybe the Salvation Army. Message to Helpee: I get the sense that you're trying to help, that you want to help, but that you just can't help. People need a blog host to have things that work and it's simply not working. It's very sad, but it is just not working. It's not. If I saw a light at the end of the tunnel, that would be lovely. But, all I see are the pleas of my fellow members virtually begging for improvements to the pathetic levels of outages. Is everyone familiar with the oft-quoted definition of insanity? Doing the same thing over and over and expecting a different result. That's really what staying on as a Blogdrive customer equals: insanity.

And here is his reply:

Hi Rich, I feel your pain. Any unexpected outages have been just that, unexpected. Earlier today there was a flood attack on the servers. The unusually high utilization caused a database error which propagated to the other servers. It took some time to correct it across all the servers, but all is well now with no data loss. We are now looking at implementing new measures to help protect against this type of scenario.

Most of the other "outages" you experienced before are do to spammers or spiders causing DOS attacks. We have been in the process of both a data center move and network overhaul to better supply us with the network capability and bandwidth necessary to handle these situations better. unfortunately do to the scale of both projects it is taking some time to complete.

I can't say it says a lot, but it certainly keeps the member's mouth shut for the moment. Let's see for how long.

Reference: Forum,
Tags: blogdrive, customer service