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Someone in the forum has fallen victim to the responsiveness of trouble tickets.

How in the heck do I get my money back? There's no cancel option anywhere. I've submitted 3 support tickets. I've called. Still, no one has contacted me and my account still shows that my upgrade is good through next year. How long does it take someone to get around to support tickets?

I'm not sure if he/she has received a responce, but seeing that there's no further discussion on the thread would mean that the issue have been resolved.

Usually, it's easier to get the admin's attention if it's brought to the forums. There are volunteery mods there who are keeping an eye on things and they get direct contact with the admins. (note: tips)

References: Plain Text Editor bugs, BlogDrive Disaster, Never Expect Replies from BlogDrive Trouble Ticket, BlogDrive Forum, How To Get A Reply From Blogdrive,
Tags: BlogDrive, Support Ticket, Trouble Ticket, Customer Services, Forum,

Never Expect Replies from BlogDrive Trouble Tickets

I know I've always suggested to everyone that whenever a problem arises with their blogdrive they should send in a trouble ticket to let the authorities know about their problem. However, as far as BlogDrive's customer service is concerned, trouble tickets, or in other words support tickets are not to be bothered, whether it's a mojor bug or not.

Trouble ticket are meant to be a form of method for BlogDrive users to communicate with BlogDrive administrator whenever there's a problem. However, many people tend to misuse this service and often lead to giving the admins too much unnecessary work.

On the support ticket page, it's clearly stated that due to large amount of tickets received, they may not respond especially to problems with designs.

Due to the large number of trouble tickets received, we may not respond to all. Especially those which are in regard to Blog design, are obscure or trivial in nature. If you are experiencing a problem setting up or editing your Blogdrive account, or if you would just like to leave a comment, please fill out the form below. We will contact you as soon as the problem is resolved. Any information you provide here may be shared with others.

It's also stated that they will respond as soon as the problem is resolved. This makes a lot of sense when no trouble tickets (known) have been responded, ever. Because no bugs or other known issues have been fixed yet (that are of any concern). This goes back to things like PTE, Page not Found, and some others.

It's reasonable, just as stated they will not respond. Unprofessional. In a way. Sadly. Personally, I've send in many trouble tickets and have never once received a reply. Not once. Could be my memory failing.

Do you have a similar experience? Tell us about yours.


References: Plain Text Editor bugs, BlogDrive Disaster,
Tags: BlogDrive, Support Ticket, Trouble Ticket, Customer Services,